Comments on: Adobe’s Upgrade Policy

By: Demitri

Demitri — Tue, 31 Oct 2006 14:57:16 +0000

The Acrobat 7 Pro, Installer presents you with the option of stopping, so that the user can either 1> manually locate the old installation or CD, or 2> Enter in a serial number from the previous version.

Sadly, when you click stop, only option 1 is available.

By: Olivier

Olivier — Wed, 11 Jan 2006 23:03:38 +0000

Last time I installed an Adobe upgrade, I think it was the Creative Suite, it also asked me to locate a previously installed version. But since I had none (it was after a clean install), I clicked Cancel and then I had the choice of either go back to locating the previous version, enter its serial number or insert the CD. I found that nice.

By: mhenders

mhenders — Wed, 11 Jan 2006 17:19:58 +0000

April, it’s not the serial number that was the problem. I have a history of all my serial numbers on Adobe products. The product was that the Acrobat 7 installer wouldn’t install unless you had resident on your hard drive an old version of the software running.

By: April

April — Wed, 11 Jan 2006 16:02:28 +0000

I don't always agree with a lot of things Adobe but getting serial numbers back is one thing that they are very good at. Last year I had a hard drive crash and had to get all my serial numbers back (and most of them hadn't been updated in 4 years) and a phone call was all it took. It did take awhile to search their database and find the right registration data as I had also registered some software from places I'd worked but they did find it and were very pleasant in the process.

Another option is to login to adobe.com and I think you can get your serial numbers sent to you this way as well.

By: Judi Sohn

Judi Sohn — Wed, 11 Jan 2006 15:07:23 +0000

If I remember correctly, when I last installed Acrobat 7 Pro after a clean system reinstall, I was able to insert my old Acrobat 4 CD (the first version I purchased) and it accepted that instead of finding the application on my drive.