Comments on: Apple(Does)Care! http://www.thisux.com/2006/04/25/appledoescare/ by Matt Henderson, since 2003 Sun, 05 Feb 2012 09:02:39 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Matthttp://www.thisux.com/2006/04/25/appledoescare/comment-page-1/#comment-11664 Matt Tue, 18 Jul 2006 02:45:35 +0000 http://matt.makalumedia.com/?p=217#comment-11664 <p>All of the Major companies seem to be on the slow side when it comes to service under warranty.<br /> I own Macs and PC's ,I do most of My own software and Hardware repair. Its the only sure way.</p><p>Matt</p> All of the Major companies seem to be on the slow side when it comes to service under warranty.
I own Macs and PC’s ,I do most of My own software and Hardware repair. Its the only sure way.

Matt

]]> By: Jeanhttp://www.thisux.com/2006/04/25/appledoescare/comment-page-1/#comment-7966 Jean Mon, 26 Jun 2006 11:59:18 +0000 http://matt.makalumedia.com/?p=217#comment-7966 <p>Hi Matt, I, too, have been very pleased with Apple.</p> Hi Matt, I, too, have been very pleased with Apple.

]]> By: Jameshttp://www.thisux.com/2006/04/25/appledoescare/comment-page-1/#comment-7549 James Mon, 19 Jun 2006 12:48:40 +0000 http://matt.makalumedia.com/?p=217#comment-7549 <p>Hmmm, since Matt hasn't elaborated on how his troubles were eventually solved I suspect there is some sort of non-disclosure agreement involved... Apple seems to care only when 'celebrities' expose their "we don't care" attitude in Europe.</p><p>(I know because I'm working for an Apple Authorised Reseller in the Netherlands and have to deal with stories like Matt's almost on a daily basis. Even in that capacity we rarely get the right response from Apple.)</p><p>A word of advise from a simple guy: better improve the customer support experience soon. When the mainstream media get wind of this it will be too late. Then Apple will have a PR catastrofe on it's hands which will bare similarity to what Microsoft is experiencing in relation to the security of the Windows OS.</p> Hmmm, since Matt hasn’t elaborated on how his troubles were eventually solved I suspect there is some sort of non-disclosure agreement involved… Apple seems to care only when ‘celebrities’ expose their “we don’t care” attitude in Europe.

(I know because I’m working for an Apple Authorised Reseller in the Netherlands and have to deal with stories like Matt’s almost on a daily basis. Even in that capacity we rarely get the right response from Apple.)

A word of advise from a simple guy: better improve the customer support experience soon. When the mainstream media get wind of this it will be too late. Then Apple will have a PR catastrofe on it’s hands which will bare similarity to what Microsoft is experiencing in relation to the security of the Windows OS.

]]> By: maxhttp://www.thisux.com/2006/04/25/appledoescare/comment-page-1/#comment-312 max Mon, 15 May 2006 18:59:48 +0000 http://matt.makalumedia.com/?p=217#comment-312 <p>im also pretty interested in the final outcoming of your problems with apple.</p> im also pretty interested in the final outcoming of your problems with apple.

]]> By: Stefan Seizhttp://www.thisux.com/2006/04/25/appledoescare/comment-page-1/#comment-307 Stefan Seiz Sat, 29 Apr 2006 17:55:41 +0000 http://matt.makalumedia.com/?p=217#comment-307 <p>So how exactly were things resolved so fast? Care to give us some details?</p> So how exactly were things resolved so fast? Care to give us some details?

]]> By: Daniel Jalkuthttp://www.thisux.com/2006/04/25/appledoescare/comment-page-1/#comment-303 Daniel Jalkut Wed, 26 Apr 2006 02:06:53 +0000 http://matt.makalumedia.com/?p=217#comment-303 <p>Hi Matt - this is awesome news. I'm really glad to hear that your insane experience was rectified appropriately. Hopefully by this time tomorrow (my MBP's expected return date), I'll be singing the same happy tune!</p> Hi Matt – this is awesome news. I’m really glad to hear that your insane experience was rectified appropriately. Hopefully by this time tomorrow (my MBP’s expected return date), I’ll be singing the same happy tune!

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