Comments on: Problems with Vodafone Spain http://www.thisux.com/2008/09/02/problems-with-vodafone-spain/ by Matt Henderson, since 2003 Sun, 05 Feb 2012 09:02:39 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Malhttp://www.thisux.com/2008/09/02/problems-with-vodafone-spain/comment-page-1/#comment-81905 Mal Sun, 05 Feb 2012 09:02:39 +0000 http://matt.makalumedia.com/?p=422#comment-81905 <p>Hi, I have lived in Spain over 5 years but had only a radiophone from telefonica for 4 years with 2kb connection and no 3g coverage. A few years ago I found I could get 3g on my mobile outside the house but intermittent inside the house, that test cost me 3€ connection and 3€/min! 1 year ago they advertised the wifi remote dongle, we are on the border between red and blue? on the coverage map. I got the dongle with an 18 month contract, hung it by an upstairs window and I get wifi all around the house, perfect, until it blows up! I take it back to the shop, they change the sim card but no go. I go back again (its not close) they will send it for repair and lend me a usb dongle, but it only works on a laptop by the window if I hold it high enough! Eventually the wifi dongle comes back, it works until I plug in the charger, then goes bang! So I take it back and tell them its a charger problem (I am an eletronics engineer) but they say no its not. After ages I convince them to send both for repair so they do. A few weeks later they say the dongle is burnt out, I will need a new one, but they cannot repair the charger, its not theirs! The people in the shop know it came in the box but they cannot find where to get another so I leave it with them. I can charge it by plugging into any USB port. Next time I am in Valencia I look for, and find, a suitable charger and some USB extension cables, so I'm back in business at my own expense. Now everything is fine until I exceed my monthly allowance, then nothing works. I phone them, "you have not paid your bill". I'm on a monthly deduction from my bank I say and the contract states "reduced speed", not a cut after exceeding the allowance. After several days they reconnect me at reduced speed, so slow that many things don't work at all. Since then every month this happens, my reduced speed should be 128Kbps according to the contract, but it is actually nearer to 5kbps so many things just fail. Telephoning them is a waste of time, they just say "you'll get it back next month". Can I vary the contract - no! Can I have another, Yes but you still have to pay for this one also! You can cancel the contract for a huge sum (= to the amount left to pay!). When it expires, can I go with someone else - no, I'm outside the coverage of all the others. Luckily there are few other downsides to living in Spain.</p> Hi, I have lived in Spain over 5 years but had only a radiophone from telefonica for 4 years with 2kb connection and no 3g coverage. A few years ago I found I could get 3g on my mobile outside the house but intermittent inside the house, that test cost me 3€ connection and 3€/min! 1 year ago they advertised the wifi remote dongle, we are on the border between red and blue? on the coverage map. I got the dongle with an 18 month contract, hung it by an upstairs window and I get wifi all around the house, perfect, until it blows up! I take it back to the shop, they change the sim card but no go. I go back again (its not close) they will send it for repair and lend me a usb dongle, but it only works on a laptop by the window if I hold it high enough! Eventually the wifi dongle comes back, it works until I plug in the charger, then goes bang! So I take it back and tell them its a charger problem (I am an eletronics engineer) but they say no its not. After ages I convince them to send both for repair so they do. A few weeks later they say the dongle is burnt out, I will need a new one, but they cannot repair the charger, its not theirs! The people in the shop know it came in the box but they cannot find where to get another so I leave it with them. I can charge it by plugging into any USB port. Next time I am in Valencia I look for, and find, a suitable charger and some USB extension cables, so I’m back in business at my own expense. Now everything is fine until I exceed my monthly allowance, then nothing works. I phone them, “you have not paid your bill”. I’m on a monthly deduction from my bank I say and the contract states “reduced speed”, not a cut after exceeding the allowance. After several days they reconnect me at reduced speed, so slow that many things don’t work at all. Since then every month this happens, my reduced speed should be 128Kbps according to the contract, but it is actually nearer to 5kbps so many things just fail. Telephoning them is a waste of time, they just say “you’ll get it back next month”. Can I vary the contract – no! Can I have another, Yes but you still have to pay for this one also! You can cancel the contract for a huge sum (= to the amount left to pay!). When it expires, can I go with someone else – no, I’m outside the coverage of all the others. Luckily there are few other downsides to living in Spain.

]]> By: Annie Carvalhohttp://www.thisux.com/2008/09/02/problems-with-vodafone-spain/comment-page-1/#comment-81785 Annie Carvalho Mon, 19 Dec 2011 17:44:46 +0000 http://matt.makalumedia.com/?p=422#comment-81785 <p>Does anyone have a suggestion for a BETTER telephone company to use while on holiday in Spain?</p> Does anyone have a suggestion for a BETTER telephone company to use while on holiday in Spain?

]]> By: Thobanihttp://www.thisux.com/2008/09/02/problems-with-vodafone-spain/comment-page-1/#comment-81555 Thobani Fri, 11 Nov 2011 08:12:41 +0000 http://matt.makalumedia.com/?p=422#comment-81555 <p>I want to know the vodafo spain customer care number. I bought a phone while I was in spain and now Im back in Sa I cant use it.</p> I want to know the vodafo spain customer care number. I bought a phone while I was in spain and now Im back in Sa I cant use it.

]]> By: Alexhttp://www.thisux.com/2008/09/02/problems-with-vodafone-spain/comment-page-1/#comment-81201 Alex Thu, 12 May 2011 14:57:00 +0000 http://matt.makalumedia.com/?p=422#comment-81201 <p>OK, it's impossible to get them on the phone unless you have a current line with them. </p><p>However, I called the customer line at the ministry of tourism, and commerce: 901336699 (Spanish only I think) and they told me that the best way is to send a written complaint (I recommend registered mail) to their head office (VF's) and they should reply within 30 days.</p> OK, it’s impossible to get them on the phone unless you have a current line with them.

However, I called the customer line at the ministry of tourism, and commerce: 901336699 (Spanish only I think) and they told me that the best way is to send a written complaint (I recommend registered mail) to their head office (VF’s) and they should reply within 30 days.

]]> By: Alexhttp://www.thisux.com/2008/09/02/problems-with-vodafone-spain/comment-page-1/#comment-81200 Alex Thu, 12 May 2011 14:30:20 +0000 http://matt.makalumedia.com/?p=422#comment-81200 <p>Hi all,</p><p>I moved to Spain a little over a year ago. Needed Internet so I started comparing prices. When I got to Vodafone's Spanish website I was pretty excitet and was almost convinced that I'd go with them, since I was thinking that VF was an UK company. Now my Spanish is more than average since I'm a Spanish language teacher. In order to check the coverage in my area they needed all details. I got a funny feeling but gave my details including a bank account. I didn't get any kind of message or call from VF for a week, so I called them and said I was no longer interested, precisely to ensure against misuse of my bank info. </p><p>In 2 months I started receiving invoices and 20 euros were automatically charged to my account. Went to the bank right away, got the money back and canceled the auto-payments, went to the first VF store to fix the issue since it was impossible to do it over the phone They told me I needed to go to the regional office (100 km away). I told them to shove it</p><p>Today, a year later I get an invoice for 200 euro :))))))))))) I'm tempted to send them an invoice from my company for 2000.... if there weren't the legal fees involved. I'll call them and see wtf do they want...</p> Hi all,

I moved to Spain a little over a year ago. Needed Internet so I started comparing prices. When I got to Vodafone’s Spanish website I was pretty excitet and was almost convinced that I’d go with them, since I was thinking that VF was an UK company. Now my Spanish is more than average since I’m a Spanish language teacher. In order to check the coverage in my area they needed all details. I got a funny feeling but gave my details including a bank account. I didn’t get any kind of message or call from VF for a week, so I called them and said I was no longer interested, precisely to ensure against misuse of my bank info.

In 2 months I started receiving invoices and 20 euros were automatically charged to my account. Went to the bank right away, got the money back and canceled the auto-payments, went to the first VF store to fix the issue since it was impossible to do it over the phone They told me I needed to go to the regional office (100 km away). I told them to shove it

Today, a year later I get an invoice for 200 euro :))))))))))) I’m tempted to send them an invoice from my company for 2000…. if there weren’t the legal fees involved. I’ll call them and see wtf do they want…

]]> By: Matt Hendersonhttp://www.thisux.com/2008/09/02/problems-with-vodafone-spain/comment-page-1/#comment-78887 Matt Henderson Fri, 05 Mar 2010 16:56:04 +0000 http://matt.makalumedia.com/?p=422#comment-78887 <p>Hi Sal,</p><p>After about six months of our continual pestering of Vodafone, they finally agreed to resolve the problem. However, they wouldn't return my money; rather, they would only give me a credit against future usage. I probably could legally dispute that, but I suppose they know doing that wouldn't be worth the costs.</p> Hi Sal,

After about six months of our continual pestering of Vodafone, they finally agreed to resolve the problem. However, they wouldn’t return my money; rather, they would only give me a credit against future usage. I probably could legally dispute that, but I suppose they know doing that wouldn’t be worth the costs.

]]> By: Salhttp://www.thisux.com/2008/09/02/problems-with-vodafone-spain/comment-page-1/#comment-78886 Sal Fri, 05 Mar 2010 16:40:21 +0000 http://matt.makalumedia.com/?p=422#comment-78886 <p>Babara, you will have to call their mobile rate customer service no. 607123000, and ask to speak to someone in english (puedo hablar con servicios al cliente en ingles).</p><p>I found this blog because I am having MAJOR problems with my landline/internet service with VF. 3 things: 1. I am supposed to receive a 50% discount till March, didn't get it 2. Am supposed to get free national landline calls day and night. I did, till Jan 23rd, then started being charged. Go figure. 3. VF's landline service is routed through a mobile sim, because of some technicality about not having to cancel the telefonica line. So, we have a landline no. which I have been giving to family in the UK (who have a free European landline call package), and have just found out they are being charged the mobile rate!! aarrgghh</p><p>Am trying to get onto them about it now. If anyone has any of these problems, it would be good to share....although I realise responses may be limited given the english blog in Spain!</p><p>Thanks</p><p>Sal</p><p>PS, Matt, did you get a resolution to your problem?</p> Babara, you will have to call their mobile rate customer service no. 607123000, and ask to speak to someone in english (puedo hablar con servicios al cliente en ingles).

I found this blog because I am having MAJOR problems with my landline/internet service with VF. 3 things: 1. I am supposed to receive a 50% discount till March, didn’t get it 2. Am supposed to get free national landline calls day and night. I did, till Jan 23rd, then started being charged. Go figure. 3. VF’s landline service is routed through a mobile sim, because of some technicality about not having to cancel the telefonica line. So, we have a landline no. which I have been giving to family in the UK (who have a free European landline call package), and have just found out they are being charged the mobile rate!! aarrgghh

Am trying to get onto them about it now. If anyone has any of these problems, it would be good to share….although I realise responses may be limited given the english blog in Spain!

Thanks

Sal

PS, Matt, did you get a resolution to your problem?

]]> By: barbara Hawthornhttp://www.thisux.com/2008/09/02/problems-with-vodafone-spain/comment-page-1/#comment-78872 barbara Hawthorn Sun, 21 Feb 2010 11:39:25 +0000 http://matt.makalumedia.com/?p=422#comment-78872 <p>How do you get in touch with vodafone in spain if you have no spanish and no vodafone mobile? I am totally frustrated and need to cancell my internet service</p> How do you get in touch with vodafone in spain if you have no spanish and no vodafone mobile? I am totally frustrated and need to cancell my internet service

]]> By: Jahneeeeenhttp://www.thisux.com/2008/09/02/problems-with-vodafone-spain/comment-page-1/#comment-78816 Jahneeeeen Fri, 06 Nov 2009 11:09:16 +0000 http://matt.makalumedia.com/?p=422#comment-78816 <p>Hi Matt, Really sorry to hear about your experience. I am doing a project all about the service that we as customers recieve here in Spain and welcome any stories you may have about this the link is http://customerbleurgh-vice.blogspot.com/2009/11/quieres-atencion-al-cliente.html its in spanish, english and catala (though not vwery good catala!!) Hope you enjoy and that this resolves itself soon xx</p> Hi Matt, Really sorry to hear about your experience. I am doing a project all about the service that we as customers recieve here in Spain and welcome any stories you may have about this the link is http://customerbleurgh-vice.blogspot.com/2009/11/quieres-atencion-al-cliente.html its in spanish, english and catala (though not vwery good catala!!) Hope you enjoy and that this resolves itself soon xx

]]> By: ron Ten Brinkhttp://www.thisux.com/2008/09/02/problems-with-vodafone-spain/comment-page-1/#comment-78647 ron Ten Brink Fri, 15 May 2009 21:07:18 +0000 http://matt.makalumedia.com/?p=422#comment-78647 <p>DEAR MATT I HAD A SIMMILAIR THING I LIVE IN SPAIN FOR MANNY YEARS, ORIGIN SOUTH AFRICAN DUTCH ITS BECAUSE OVERHERE THEY HAVE A LAIDBACK MENTALITY AND SPAIN AND ORGANISING ARE TWO DIFFERENT WORLDS . EVERY BODY WORKS HERE DIFFERENT AND NOBODY WORKS ,STILL WITH COMPUTERS .EVEN THE OPERATERS WHERE THEY GET THEM FROM DONT SPEAK ENGLISH AT ALL , IF U ASK FOR AN ENGLISH SPEAKING OPERATOR U HAVE TO BE LUCKY THEY FIND ONE IN THEIRE COLLECTION OF WORKING SOUTH AMERICAN STUDENTS .....RON</p> DEAR MATT I HAD A SIMMILAIR THING I LIVE IN SPAIN FOR MANNY YEARS, ORIGIN SOUTH AFRICAN DUTCH ITS BECAUSE OVERHERE THEY HAVE A LAIDBACK MENTALITY AND SPAIN AND ORGANISING ARE TWO DIFFERENT WORLDS . EVERY BODY WORKS HERE DIFFERENT AND NOBODY WORKS ,STILL WITH COMPUTERS .EVEN THE OPERATERS WHERE THEY GET THEM FROM DONT SPEAK ENGLISH AT ALL , IF U ASK FOR AN ENGLISH SPEAKING OPERATOR U HAVE TO BE LUCKY THEY FIND ONE IN THEIRE COLLECTION OF WORKING SOUTH AMERICAN STUDENTS …..RON

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