Comments on: CapitalOne User Experience http://www.thisux.com/2009/08/13/capitalone-user-experience/ by Matt Henderson, since 2003 Sun, 05 Feb 2012 09:02:39 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Peter Ammonhttp://www.thisux.com/2009/08/13/capitalone-user-experience/comment-page-1/#comment-80220 Peter Ammon Sun, 10 Oct 2010 10:37:39 +0000 http://matt.makalumedia.com/2009/08/13/capitalone-user-experience/#comment-80220 <p>Hi, my name is Peter Ammon from Switzerland, excuse my bad english, but I want to tell you an occurrence that happened in one of your branch in Fredericksburg VA. 22407. 9801 Jefferson Davis Highway.</p><p>On the September 22. 2010 we visit your branch to change traveller checks in cash. Normally this is no problem, then American Express traveller checks are prepaid and as good as cash. This knows every bank institute around the world. But your people in your branch made trouble. First the did not want change, then they ask for 2 identity cards from my wife. She has the checks presigned in Switzerland, so she had to contersign it again. My wife had just her Passport, they meant that is not enough we need 2 identity. Sorry a Passport is not enough? With this passport we entered the United States. No chance with your people.</p><p>We were so furious, I told your staff a bunch of idiots. And I hope your bank will bankruptcy and go to hell.</p><p>Next door by bank of America, we had no problems with the checks.</p><p>Peter Ammon Switzerland</p> Hi, my name is Peter Ammon from Switzerland, excuse my bad english, but I want to tell you an occurrence that happened in one of your branch in Fredericksburg VA. 22407. 9801 Jefferson Davis Highway.

On the September 22. 2010 we visit your branch to change traveller checks in cash. Normally this is no problem, then American Express traveller checks are prepaid and as good as cash. This knows every bank institute around the world. But your people in your branch made trouble. First the did not want change, then they ask for 2 identity cards from my wife. She has the checks presigned in Switzerland, so she had to contersign it again. My wife had just her Passport, they meant that is not enough we need 2 identity. Sorry a Passport is not enough? With this passport we entered the United States. No chance with your people.

We were so furious, I told your staff a bunch of idiots. And I hope your bank will bankruptcy and go to hell.

Next door by bank of America, we had no problems with the checks.

Peter Ammon Switzerland

]]> By: Betsyhttp://www.thisux.com/2009/08/13/capitalone-user-experience/comment-page-1/#comment-78696 Betsy Sun, 30 Aug 2009 12:54:12 +0000 http://matt.makalumedia.com/2009/08/13/capitalone-user-experience/#comment-78696 <p>Ditto. However, unlike you, I did not click to the fact that there is something called Quicken BillPay, which is a paid service, not the free online "billpay" service I use from Quicken, through the Capital One Bank website. So I went through all the instructions for Quicken and for QuickBooks as well, which I use for my office accounting. Having done this, I am no longer able to download transactions in either program since the Capital One "upgrade." The Monday after the upgrade, a Capital One rep told me they had failed to do something with the PPDF (?) files for Quicken and QuickBooks, and as of that Friday, Capital One still cannot help me, saying only, "it's a known issue, but we cannot tell you when it will be fixed." </p><p>Anyone have suggestions for another bank that offers a good online banking experience? I'm ready to switch.</p> Ditto. However, unlike you, I did not click to the fact that there is something called Quicken BillPay, which is a paid service, not the free online “billpay” service I use from Quicken, through the Capital One Bank website. So I went through all the instructions for Quicken and for QuickBooks as well, which I use for my office accounting. Having done this, I am no longer able to download transactions in either program since the Capital One “upgrade.” The Monday after the upgrade, a Capital One rep told me they had failed to do something with the PPDF (?) files for Quicken and QuickBooks, and as of that Friday, Capital One still cannot help me, saying only, “it’s a known issue, but we cannot tell you when it will be fixed.”

Anyone have suggestions for another bank that offers a good online banking experience? I’m ready to switch.

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